Terms & Conditions
Terms of use
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By using our website, you agree to the Terms of Use. We reserve the right to correct any errors or omissions, change or update information at any time without notice (including after you have submitted your order).
Shipping
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Please allow 48 hours (excluding holidays and weekends) for order processing before an order ships. Orders placed after 1PM PST on business days will start processing on the next business day. When your order begins processing, you should receive a email confirming your order. Orders will be shipped via 2-day shipping once processing is complete. Please note: 2-day shipping applies to business days and excludes holidays. *Only U.S. domestic orders of $50 or more(before taxes) qualify for the Free Shipping offer. Orders placed with the Free Shipping offer will be shipped via 2-day shipping. For APO or FPO military addresses, please keep in mind that transit times may be prolonged due to government clearance checks.
Exchange Policy
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Returns, refunds and/or cancellations are currently not allowed unless an error was made on our behalf.
The merchandise must not be worn, altered or washed. Merchandise must be returned in its original condition. Proof of purchase is required for all exchanges; no exceptions. All exchanges must be authorized before exchanging merchandise. Simply contact us at contactus@platinumworldwide.co within 14 business days of the order's delivery date. After receiving the merchandise, we require up to 8 business days to process the exchange.
Please Note: Merchandise returned damaged or without authorization may be rejected and sent back to the customer at our discretion. Merchandise marked final sale can not be exchanged.